Shipping policy

Last updated: 2 October 2026

Where we ship

We ship worldwide to the countries offered at checkout. If your country is not listed, we cannot deliver there yet.

Shipping costs

Standard shipping is free on every order, to every country we ship to.

Processing and delivery times

Orders are packed and shipped by our fulfilment partner after your payment is confirmed. The estimated delivery time for your country is shown at checkout and in your shipping confirmation. Customs checks, remote addresses and carrier disruptions can add time. These estimates do not limit your rights if an order arrives late or not at all.

Duties and taxes

Any taxes we are required to collect are shown at checkout before you pay. Depending on your country, your parcel may also be charged import duties, taxes or customs fees on arrival. Unless the checkout states that duties are included, those charges are set by your country's customs and paid by the recipient.

Tracking

When your order ships, we email you a shipping confirmation with a tracking number where available.

Address changes

Please check your delivery address before completing your order. To correct it, email support@sipwhite.com with your order number as soon as possible. We may not be able to change the address once the order has been dispatched.

Lost or damaged parcels

If your parcel is lost, arrives damaged, or shows as delivered but you cannot find it, email support@sipwhite.com with your order number. We will investigate with the carrier and provide the remedy required by applicable law.

Refunds

Every order is covered by our 60-day money-back guarantee, counted from delivery. See our Refund Policy.